Description

THE ORGANIZATION

The American Board of Oral and Maxillofacial Surgery (ABOMS) is a $5M non-profit certifying board dedicated to ensuring that Diplomates meet the highest standards of training, education, and professionalism through our certification process. ABOMS provides contemporary and innovative programs that promote optical care and service to the public. We are committed to maintaining the highest standards in our field through rigorous certification processes and ongoing professional development initiatives.

ABOMS has a staff of 8 and is located in Rosemont, IL. This is a hybrid role – Rosemont, IL – three days week in the office.

POSITION SUMMARY

Reporting to the Director of Certification Programs is senior leadership position responsible for the strategic oversight of all certification lifecycle activities. This role combines operational excellence in certification services to advance the organization’s mission and strengthen relationships with residents, applicants, candidates, Diplomates, and key stakeholders.  The position serves as a member of the senior leadership team and reports directory to the CEO.  The Director will oversee two direct reports.

Position Responsibilities:

Certification Programs Lead

Together with the key stakeholders of the Certification Process, including our Board of Directors, Committee Members, external vendors and internal team members oversee the following:

• Certification Lifecycle: Provide comprehensive supervision, strategic oversight, and execution of the complete certification process, including Computer-Based Testing (CBT) examinations, the Oral Certifying Examination (OCE), Certification Maintenance, additional certification programs, and Certification Maintenance and Audit programs.
• Quality Assurance and Process Development: Establish and maintain procedures that ensure high-quality service delivery and data collection, implementing robust quality control measures for all Certification Services activities.
• Examination Administration: Oversee certification examination administration processes and coordinate additional meetings as assigned, including working within a learning management system (LMS).
• Program Innovation: Initiate and lead new processes and projects that support Oral and Maxillofacial Surgery (OMS) training and certification programs (including the Objective Structured Clinical Examination and Simulation (OSCE) program; enhancing services for residents, applicants, candidates and Diplomates throughout their certification journey.
• Operations Optimization: Develop, maintain, and continuously improve Certification Services by monitoring service delivery and stakeholder interactions, establishing measurable service goals aligned with best practice management principles.
• Policy Development: Oversee the creation and implementation of comprehensive policies, processes, and systems related to training requirements, eligibility criteria, credentialing procedures, continuing certification requirements, and examination registration.
• Data Integrity Leadership: Analyze certification data to ensure accuracy and completeness, identify areas requiring data clean-up and maintenance, and develop comprehensive guidelines to improve data quality standards.
• Performance Monitoring: Monitor and report application and examination metrics (applicants, candidates, examiners) on regular basis to support revenue forecasting and expense management.

Stakeholder Relations and Engagement

• Constituent Engagement: Develop, maintain, and improve strategies and processes to build and strengthen engagement with all organizational constituencies.
• External Partnership Development: Strengthen relationships with affiliate organizations, business partners, and vendors involved in medical education and training.
• Diplomate Value and Engagement: Create and implement innovative strategies to engage current Diplomates and attract new participants to certification programs.

Leadership and Team Management

• Budget Management: Effectively manage all program area budget allocations, track spending, and ensure optimal resource utilization for maximum impact.
• Direct Report Leadership: Lead and empower direct reports to achieve professional development and organizational goals through regular feedback, mentoring, and performance coaching.
• Cross-Functional Collaboration: Work collaboratively with organization leadership as part of senior leadership team, contributing to long-term strategic planning, financial performance management, and workplace culture development.
• Issue Resolution: Address escalated inquiries, concerns, and issues from stakeholders, ensuring appropriate actions are taken to resolve problems and prevent recurrence.
• Board and Committee Liaison: Participate in Board and subcommittee meetings as lead team liaison for assigned committees, developing meeting logistics, materials, and follow-up activities.
• Reporting: Provide regular updates and presentations to internal and external stakeholders regarding program performance and strategic initiatives.

Additional Responsibilities

• Oversee and support projects related to our participation in the AAOMS Annual Meeting, including the Board hotel selection, ABOMS Gala venue selection, event coordination and presentations. Support team members to ensure logistic needs for the events, and with our AAOMS counterparts, are met.
• Other duties as assigned to support organizational objectives and team needs.

Requirements

Position Requirements:

• Bachelor’s degree in Business, Healthcare Administration, Communications or related field required.
  Healthcare, medical education, or professional certification background strongly preferred.
• CAE, PMP and/or related professional certification preferred.
• 5-7 years of progressive leadership experience in operations, program management, or related roles.
• Demonstrated experience in strategic planning and program development.
• Organizational and project management skills with ability to manage multiple complex initiatives simultaneously.
• Experience working within a learning management system (LMS) preferred.
• Attention to detail with ability to maintain confidentiality and handle sensitive information.
• Expert oral and written communication skills and the ability to present complex information in a concise, understandable format.
• Leadership experience with direct reports and cross-functional team management.
• Strong interpersonal skills and the ability to communicate, collaborate, and build effective relationships at all levels within the organization, as well as with diverse individuals and outside agencies.
• Fast-paced environment requiring the ability to manage competing priorities and tight deadlines.
• Proficient in Microsoft Office Suite, including Teams, Excel and PowerPoint. Proficiency in project management system highly desirable.
• Travel required for OCE, conferences, board meetings and stakeholder events (20-25%)
• Hybrid work environment Rosemont office (three days/week in office) with flexibility for remote work two days per week.
  

Personal Attributes:

• Strategic thinker with strong analytical and problem-solving abilities.
• High degree of integrity and professional discretion.
• Collaborative leadership style with excellent interpersonal skills.
• Adaptability and resilience in a dynamic environment.
• Commitment to the organization’s mission and values.
• Self-motivated with ability to work independently and prioritize effectively.
• Develops and maintains strong relationships with related scientific disciplines and industries to stay abreast of current trends and to promote ABOMS.
• Maintains a strong working knowledge of best practices in association management and embraces the ABOMS hybrid business model and culture.

SEARCH PROCESS

This search is being conducted by Tuft & Associates. Those interested in applying should email a
confidential resume and a cover letter outlining specific qualifications to:
Mary McMahon
Tuft & Associates
cbabjak@tuftassoc.com